Website & contact details
- Website
- Group website
- The site of this company’s group or brand.
First Customer Contact Limited
- Incorporated
- 7 February 2012 (14 years)
- Previously known as
- Horizon Trains Limited (until 8 January 2019)
- Industry
- Combined office administrative service activities (82110)
- Directors
- Rebecca Miriam Hughes
- Owned by
- Accounts type
- Full
- Region
- Greater London
- Address
- 8th Floor The Point37 North Wharf RoadLondonW2 1AF
Filing status
- Accounts due
- 31 December 2026
- Last accounts
- 31 March 2025
- Conf. stmt due
- 17 January 2027
- Last conf. stmt
- 3 January 2026
Officers 3 active
Officer details are public data from the Companies House register.
British
Born August 1974 (52)
Director · Appointed 29 August 2024
Also at Evolutionary Rail Limited · more companies
British
Born March 1967 (59)
Hughes, Rebecca Miriam
Director · Appointed 5 December 2023
British
Born May 1986 (40)
Officer history (14 former)
3 May 2026
3 May 2026
3 May 2026
14 February 2025
Resigned Salter, Barbara Mary as Secretary
29 August 2024
5 December 2023
Appointed Hughes, Rebecca Miriam as Director
20 November 2023
4 August 2023
21 June 2023
28 March 2023
28 March 2023
14 September 2020
14 September 2020
1 June 2020
29 May 2020
6 January 2020
6 January 2020
4 February 2019
20 February 2017
Resigned Hampson, Michael as Secretary
20 February 2017
Appointed Salter, Barbara Mary as Secretary
31 December 2016
31 December 2016
22 July 2016
Appointed Hampson, Michael as Secretary
22 July 2016
Resigned Welch, Robert John as Secretary
17 April 2015
19 May 2014
Appointed Welch, Robert John as Secretary
19 May 2014
Resigned Lewis, Paul Michael as Secretary
7 February 2012
Appointed Lewis, Paul Michael as Secretary
7 February 2012
7 February 2012
7 February 2012
Ownership 1 active
People and entities with significant control, from the Companies House PSC register
Corporate entity · Notified 6 April 2016
Owns 75–100% of shares
Holds 75–100% of voting rights
Right to appoint and remove directors
Limited By Shares
Reg. no. 05154485
Group structure 60 shown
Ownership group derived from the Companies House PSC register
First Bus Holdings Limited Owns 75–100% of shares
Anderson Tours Holdings Limited Owns 75–100% of shares
Anderson Tours Limited Owns 75–100% of shares
Anderson Travel Holdings Limited Owns 75–100% of shares
Bath Bus Company Limited Owns 75–100% of shares
Centrewest Limited Owns 75–100% of shares
Eagle Coaches Limited Owns 75–100% of shares
Ensign Bus Company Limited Owns 75–100% of shares
First Bus Central Services Limited Owns 75–100% of shares
First Bus London Limited Owns 75–100% of shares
First Bus Retirement Savings Plan Trustee Limited Owns 75–100% of shares
First Cymru Buses Limited Owns 75–100% of shares
First Eastern Counties Buses Limited Owns 75–100% of shares
First Essex Buses Limited Owns 75–100% of shares
First Midland Red Buses Limited Owns 75–100% of shares
First Northern Ireland Limited Owns 75–100% of shares
First International (Holdings) Limited Owns 75–100% of shares
First Rail Holdings Limited Owns 75–100% of shares
Evolutionary Rail Limited Owns 75–100% of shares
First Customer Contact Limited This company Owns 75–100% of shares
First Greater Western Limited Owns 75–100% of shares
First London Cableway Limited Owns 75–100% of shares
First MTR South Western Trains Limited Owns 50–75% of shares
First Rail London Limited Owns 75–100% of shares
First Transpennine Express Limited Owns 75–100% of shares
First Trenitalia West Coast Rail Limited Owns 50–75% of shares
First Rail Open Access Holdings Limited Owns 75–100% of shares
East Coast Trains Limited Owns 75–100% of shares
First Rail Stirling Holdings Limited Owns 75–100% of shares
First Rail Wales and Western Holdings Limited Has significant influence or control
Hull Trains Company Limited Owns 75–100% of shares
First Rail Procurement Limited Owns 75–100% of shares
First/keolis Holdings Limited Owns 50–75% of shares
First/keolis Transpennine Holdings Limited Owns 75–100% of shares
Firstbus Investments Limited Owns 75–100% of shares
FB Canada Holdings Limited Owns 75–100% of shares
FG Canada Investments Limited Owns 75–100% of shares
Fgi Canada Holdings Limited Owns 75–100% of shares
Firstgroup American Investments Owns 75–100% of shares
Scott's Hospitality Limited Owns 75–100% of shares
Firstgroup Canadian Finance Limited Owns 75–100% of shares
Firstgroup Energy Limited Owns 75–100% of shares
Nextgen Midco Limited Owns 25–50% of shares
Firstgroup Holdings Limited Owns 75–100% of shares
FG Properties Limited Owns 75–100% of shares
First Bus Pension GP Limited Owns 75–100% of shares
Firstgroup Pension GP Limited Owns 75–100% of shares
The First UK Bus Pension Scheme Trustee Limited Owns 75–100% of shares
The Firstgroup Pension Scheme Trustee Limited Owns 75–100% of shares
Firstgroup US Finance Limited Owns 75–100% of shares
GRT Bus Group Limited Owns 75–100% of shares
First Capital East Limited Has significant influence or control
First Student UK Limited Has significant influence or control
Totaljourney Limited Has significant influence or control
Truronian Limited Has significant influence or control
What First Customer Contact say about themselves
“FirstGroup plc is the leading transport operator in the UK and North America, providing solutions for a congested world ... keeping people moving and communities prospering.”
Filings 70
| Date | Description | Made Up To | Pages | |
|---|---|---|---|---|
| 22 May 2026 | Director's details changed | |||
| 5 May 2026 | Termination of appointment of a director | |||
| 5 May 2026 | Termination of appointment of a director | |||
| 5 May 2026 | Appointment of a director | |||
| 6 January 2026 | Confirmation statement with no updates | 3 January 2026 |
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