South West Water Customer Services Limited

Active07620338 Private limited company

Incorporated: 3 May 2011 (15 years)
Previously known as: Source Contact Management Limited (until 16 March 2022)
This list may be incomplete. See all names on Companies House
Industry: Activities of call centres (82200)
Other business support service activities n.e.c. (82990)
Directors: Laura Flowerdew
Owned by: South West Water Limited
Accounts type: Audit exemption subsidiary
Region: South West
Address: Peninsula House
Rydon Lane
Exeter
EX2 7HR

Website & contact details

Group website: southwestwater.co.uk via South West Water Limited
The site of this company’s group or brand.

Filing status

Accounts due: 31 December 2026
Last accounts: 31 March 2025
Conf. stmt due: 25 May 2027
Last conf. stmt: 11 May 2026

Officers 1 active

Officer details are public data from the Companies House register.

Flowerdew, Laura

Director · Appointed 15 December 2022

Also at Bristol Water PLC, Bristol Water Holdings Limited (proposed for strike-off), Pennon Power Lite Limited · more companies

British

Born February 1976 (50)

Officer history (16 former)

31 August 2026

Resigned Garard, Andrew Sheldon as Director

11 July 2024

Resigned Buck, Steven as Director

1 January 2024

Appointed Buck, Steven as Director

31 December 2023

Resigned Boote, Paul Michael as Director

15 December 2022

Resigned Ecroyd, Joanne as Director

15 December 2022

Appointed Boote, Paul Michael as Director

15 December 2022

Appointed Garard, Andrew Sheldon as Director

15 December 2022

Resigned Rowe, Louise Frances as Director

15 December 2022

Appointed Flowerdew, Laura as Director

22 November 2022

Resigned Pugsley, Simon Anthony Follet as Secretary

6 April 2021

Resigned Senior, Karen as Secretary

10 May 2019

Resigned Bird, Stephen Charles, Dr as Director

22 November 2018

Appointed Pugsley, Simon Anthony Follet as Secretary

22 November 2018

Resigned Barrett-Hague, Helen Patricia as Secretary

30 November 2016

Resigned Zmuda, Richard Cyril as Secretary

30 March 2016

Resigned Loughlin, Christopher as Director

30 March 2016

Appointed Bird, Stephen Charles, Dr as Director

30 March 2016

Resigned Willicott, Andrew Paul as Director

30 March 2016

Appointed Ecroyd, Joanne as Director

25 March 2016

Resigned Woodier, Kenneth David as Secretary

25 March 2016

Appointed Senior, Karen as Secretary

25 March 2016

Appointed Barrett-Hague, Helen Patricia as Secretary

18 February 2015

Resigned Davy, Susan Jane as Director

28 July 2014

Resigned Heeley, Margaret Lilian as Secretary

13 March 2012

Appointed Heeley, Margaret Lilian as Secretary

13 March 2012

Appointed Woodier, Kenneth David as Secretary

2 November 2011

Appointed Rowe, Louise Frances as Director

22 June 2011

Appointed Davy, Susan Jane as Director

22 June 2011

Appointed Willicott, Andrew Paul as Director

22 June 2011

Resigned Woodier, Kenneth David as Director

22 June 2011

Appointed Loughlin, Christopher as Director

3 May 2011

Appointed Woodier, Kenneth David as Director

3 May 2011

Appointed Zmuda, Richard Cyril as Secretary

Ownership 1 active

People and entities with significant control, from the Companies House PSC register

South West Water Limited

Corporate entity · Notified 6 April 2016

Owns 75–100% of shares

Holds 75–100% of voting rights

Right to appoint and remove directors

Limited By Shares

Reg. no. 2366665

Group structure 32 shown

Ownership group derived from the Companies House PSC register

Pennon Group PLC

Peninsula Trustees Limited Owns 75–100% of shares

Pennon Defined Contribution Pension Trustee Limited Owns 75–100% of shares

Pennon Limited Owns 75–100% of shares

Pennon Pension Trustees Limited Owns 75–100% of shares

Pennon Power Limited Owns 75–100% of shares

Eeb17 Limited Owns 75–100% of shares

Eeb31 Limited Owns 75–100% of shares

Pennon Power Aberdeenshire Limited Owns 75–100% of shares

Pennon Power Fife Limited Owns 75–100% of shares

Pennon Power Lite Limited Owns 75–100% of shares

Pennon Water Services Limited Owns 75–100% of shares

Source for Business Limited Owns 75–100% of shares

South West Water Limited Owns 75–100% of shares

Avon Valley Water Limited Owns 75–100% of shares

Bristol Wessex Billing Services Limited Owns 25–50% of shares

Searchlight Collections Limited Owns 75–100% of shares

Creww Executive Board Limited Owns 25–50% of shares

Peninsula Properties (Exeter) Limited Owns 75–100% of shares

South West Water Customer Services Limited This company Owns 75–100% of shares

South West Water Finance PLC Owns 75–100% of shares

Sutton and East Surrey Group Holdings Limited Owns 75–100% of shares

East Surrey Holdings Limited Owns 75–100% of shares

Advanced Minerals Limited Owns 75–100% of shares

Allmat (East Surrey) Limited Owns 75–100% of shares

Ses Water Limited Owns 75–100% of shares

Sesw Holding Company Limited. Owns 75–100% of shares

Surrey Downs Estates Limited Owns 75–100% of shares

Surrey Downs Property Investment Limited Owns 75–100% of shares

The Cheam Group PLC Owns 75–100% of shares

SWW Pension Trustees Limited Owns 75–100% of shares

Water 2 Business Limited Owns 25–50% of shares

Filings

Recent filings only. See the full history on Companies House

Date	Description	Made Up To
1 September 2026	Termination of appointment of a director
11 May 2026	Confirmation statement with no updates	11 May 2026
29 January 2026	Other filing
29 January 2026	Audit exemption subsidiary accounts	31 March 2025
16 January 2026	Other filing