Financial Ombudsman Service Limited

Active03725015 Private company limited by guarantee

What Financial Ombudsman Service say about themselves

“The Financial Ombudsman Service is a free service that investigates complaints about financial businesses.”

— from financial-ombudsman.org.uk
Incorporated
26 February 1999 (27 years)
Industry
Activities of other membership organizations n.e.c. (94990)
Directors
Lisa Fotheringham
Katie Davis
Controlled by
Accounts type
Full
Region
Greater London
Address
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Filing status

Accounts due
31 December 2027
Last accounts
31 March 2026
Conf. stmt due
19 March 2027
Last conf. stmt
5 March 2026

Officers 10 active

Officer details are public data from the Companies House register.

Director · Appointed 1 September 2026
Also at Vianet Group PLC
British
Born March 1970 (56)
Fotheringham, Lisa
Director · Appointed 1 September 2026
British
Born December 1969 (56)
Davis, Katie
Director · Appointed 1 September 2026
British
Born August 1964 (62)
Director · Appointed 15 December 2025
Also at Scottish National Investment Bank PLC, St George's, Edinburgh · more companies
British
Born December 1962 (63)
Sandry, Vicky
Director · Appointed 15 December 2025
British
Born July 1968 (58)
Director · Appointed 10 October 2025
British
Born October 1966 (60)
Cook, Phillipa Anne
Secretary · Appointed 1 October 2025
Director · Appointed 23 September 2024
Also at Portsmouth Water Limited · more companies
British
Born May 1967 (59)
Director · Appointed 30 September 2021
Also at United Kingdom National Nuclear Laboratory Limited, Nuclear Waste Services Limited, The One Touch Switching Company Limited · more companies
British
Born December 1962 (63)
Director · Appointed 1 April 2021
Also at MS Amlin Corporate Services Limited · more companies
British
Born October 1960 (66)
Officer history (52 former)
11 October 2026
Resigned Castell, William Thomas as Director
1 September 2026
Appointed Fotheringham, Lisa as Director
1 September 2026
Appointed Davis, Katie as Director
1 September 2026
Appointed Coplin, David as Director
3 January 2026
Resigned Lee, Sarah Tien Mee as Director
15 December 2025
Appointed Ashworth-Davies, Tracey Anne as Director
15 December 2025
Appointed Sandry, Vicky as Director
10 October 2025
Appointed Coleman, Liam John as Director
1 October 2025
Appointed Cook, Phillipa Anne as Secretary
1 October 2025
Resigned Sceeny, Mark David as Secretary
29 September 2025
Resigned Fretwell, Nigel Paul as Director
1 August 2025
24 March 2025
Appointed Sceeny, Mark David as Secretary
24 March 2025
Resigned Hirani, Chandrakant Hirji as Secretary
3 March 2025
Appointed Hirani, Chandrakant Hirji as Secretary
3 March 2025
Resigned Simmonds, Jennifer Victoria as Secretary
23 September 2024
Appointed Buckley, Warren John as Director
31 March 2024
Resigned Leak, Ruth Margaret as Director
6 January 2023
Resigned Hirani, Chandrakant Hirji as Secretary
5 January 2023
Appointed Simmonds, Jennifer Victoria as Secretary
2 June 2022
Appointed Hirani, Chandrakant Hirji as Secretary
1 June 2022
Resigned Cavanagh, Julia as Secretary
30 September 2021
Appointed Fretwell, Nigel Paul as Director
30 September 2021
Appointed Honap, Shrinivas Madhav as Director
31 July 2021
Resigned Lauder, Heather Louise as Director
1 July 2021
Resigned Brammer, Graham as Director
1 April 2021
Resigned Watson, Jennifer as Director
1 April 2021
Appointed Abboud, Jacob Bishara Ibrahim, Dr as Director
1 April 2021
Appointed Leak, Ruth Margaret as Director
22 February 2021
Resigned Jenkins, Alan Dominique as Director
4 January 2021
Appointed Lee, Sarah Tien Mee as Director
12 December 2020
Resigned Connell, Gerard Dominic as Director
12 October 2020
Appointed Castell, William Thomas as Director
1 September 2020
Appointed Lauder, Heather Louise as Director
1 September 2020
Appointed Brammer, Graham as Director
31 August 2020
Resigned Veit, Sienne Nina as Director
31 August 2020
Resigned Warwick, Diana as Director
2 August 2019
Appointed Manzoor, Zahida Parveen, Baroness as Director
1 August 2019
23 February 2018
1 September 2017
Appointed Warwick, Diana as Director
1 September 2017
Appointed Veit, Sienne Nina as Director
31 August 2017
Resigned Whitehead, Gillian Rosemary as Director
31 July 2017
Resigned Stafford, Patricia Mary as Director
1 June 2017
Appointed Watson, Jennifer as Director
22 July 2015
Resigned Burr, Gwyn as Director
6 July 2015
Appointed Whitehead, Gillian Rosemary as Director
22 February 2015
Resigned Lee, Julian Francis Kaines as Director
11 December 2014
Appointed Connell, Gerard Dominic as Director
22 February 2013
Resigned Sanders, Roger William as Director
22 February 2013
1 February 2013
Resigned Gaymer, Janet Marion, Dame as Director
22 February 2012
Resigned Lampard, Kathryn Felice as Director
1 February 2012
31 January 2012
Resigned Kelly, Christopher William, Sir as Director
19 October 2011
Appointed Burr, Gwyn as Director
20 July 2011
Appointed Cavanagh, Julia as Secretary
14 July 2011
Resigned Cheney, Elizabeth Barbara as Secretary
30 April 2011
Resigned Cook, Alan Ronald as Director
23 February 2011
Appointed Stafford, Patricia Mary as Director
23 February 2011
Appointed Jenkins, Alan Dominique as Director
23 February 2011
Appointed Gaymer, Janet Marion, Dame as Director
22 November 2010
Resigned Howard, John Henry as Director
18 February 2010
Resigned Garner, Johnson Daniel as Director
23 February 2008
23 February 2008
Appointed Howard, John Henry as Director
23 February 2008
Appointed Cook, Alan Ronald as Director
23 February 2008
Appointed Kempson, Helen Elaine, Professor as Director
23 February 2008
Appointed Garner, Johnson Daniel as Director
22 February 2008
Resigned Banks, Caroline as Director
22 February 2008
Resigned Hucks, Edwin as Director
22 February 2008
Resigned Crowther, David Stoner as Director
22 February 2008
Resigned Hampton, Richard Geoffrey as Director
22 February 2008
Resigned Jeffries, Roger David as Director
23 February 2005
Appointed Lee, Julian Francis Kaines as Director
23 February 2005
Appointed Sanders, Roger William as Director
23 February 2005
Appointed Hampton, Richard Geoffrey as Director
23 February 2005
Appointed Crowther, David Stoner as Director
23 February 2005
Appointed Banks, Caroline as Director
22 February 2005
Resigned Wiesner, Helena Maria as Director
22 February 2005
Resigned Churchill, Lawrence as Director
22 February 2005
Resigned Landers, Brian James as Director
22 February 2005
Resigned Crawford, Robert as Director
3 February 2005
Resigned Slipman, Sue as Director
22 February 2003
Appointed Slipman, Sue as Director
22 February 2003
Resigned Whittam Smith, Andreas as Director
30 September 2002
Resigned Thomas, Richard James as Director
23 February 2002
Appointed Kelly, Christopher William, Sir as Director
23 February 2002
Appointed Hucks, Edwin as Director
23 February 2002
Appointed Lampard, Kathryn Felice as Director
23 February 2002
Appointed Churchill, Lawrence as Director
23 February 2002
Appointed Jeffries, Roger David as Director
22 February 2002
Resigned Barnes, Michael Cecil John as Director
22 February 2002
Resigned Evans, Ruth Elizabeth as Director
22 February 2002
Resigned Rawlings, John Barrington as Director
22 February 2002
Resigned Lee, Margaret Elizabeth as Director
22 February 2002
Resigned Mcdonald, Oonagh Ann, Doctor as Director
22 February 2002
Resigned Pierce, Sylvie as Director
22 February 2002
Resigned Wilson, Charles Richard Lorimer as Director
8 November 1999
Resigned Bowden, Ian Kenneth as Secretary
8 November 1999
Appointed Cheney, Elizabeth Barbara as Secretary
26 February 1999
Appointed Rawlings, John Barrington as Director
26 February 1999
Appointed Wilson, Charles Richard Lorimer as Director
26 February 1999
Appointed Bowden, Ian Kenneth as Secretary
26 February 1999
Appointed Thomas, Richard James as Director
26 February 1999
Appointed Pierce, Sylvie as Director
26 February 1999
Appointed Whittam Smith, Andreas as Director
26 February 1999
Appointed Mcdonald, Oonagh Ann, Doctor as Director
26 February 1999
Appointed Crawford, Robert as Director
26 February 1999
Appointed Lee, Margaret Elizabeth as Director
26 February 1999
Appointed Landers, Brian James as Director
26 February 1999
Appointed Evans, Ruth Elizabeth as Director
26 February 1999
Appointed Wiesner, Helena Maria as Director
26 February 1999
Appointed Barnes, Michael Cecil John as Director

Ownership 1 active

People and entities with significant control, from the Companies House PSC register

Corporate entity · Notified 6 April 2016
Right to appoint and remove directors
Private Company Limited By Guarantee Without Share Capital
Reg. no. 01920623

Group structure 5 companies

Ownership group derived from the Companies House PSC register

The Financial Conduct Authority
Financial Ombudsman Service Limited This company Right to appoint and remove directors
Financial Services Compensation Scheme Limited Right to appoint and remove directors
FSCS Pension Scheme Trustee Limited Right to appoint and remove directors
The Payment Systems Regulator Limited Owns 75–100% of shares

Filings 193

DateDescriptionMade Up ToPagesPDF
12 October 2026Termination of appointment of a director
2 September 2026Appointment of a director
2 September 2026Appointment of a director
1 September 2026Appointment of a director
4 August 2026Full accounts31 March 2026
Show all 193 filings

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