Institute of Customer Service
- Incorporated
- 11 February 1997 (29 years)
- Industry
- Activities of professional membership organizations (94120)
- Directors
- Christopher John Pitt
- Accounts type
- Full
- Region
- Greater London
- Address
- Ground Floor 4Gainsford StreetLondonSE1 2NE
Filing status
- Accounts due
- 31 December 2027
- Last accounts
- 31 March 2026
- Conf. stmt due
- 25 February 2027
- Last conf. stmt
- 11 February 2026
Officers 8 active
Officer details are public data from the Companies House register.
Director · Appointed 1 September 2026
Also at Cosmos Tours Limited · more companies
British
Born November 1971
Director · Appointed 1 October 2024
British
Born September 1971 (55)
Armah, Winifred Naa Deedei
Secretary · Appointed 17 July 2024
Pitt, Christopher John
Director · Appointed 5 June 2024
British
Born March 1967 (59)
Director · Appointed 13 July 2022
British
Born January 1954 (72)
Director · Appointed 20 July 2016
British
Born December 1967 (58)
Fell, Shirley Elizabeth
Director · Appointed 20 July 2016
British
Born March 1964 (62)
British
Born November 1967
Officer history (32 former)
1 September 2026
8 July 2026
Resigned Macleod, David Torquil as Director
30 June 2026
1 October 2024
17 July 2024
Appointed Armah, Winifred Naa Deedei as Secretary
17 July 2024
Resigned Leonard, William as Secretary
12 June 2024
Resigned Gait, Mark James as Director
5 June 2024
Appointed Pitt, Christopher John as Director
1 February 2023
Appointed Macleod, David Torquil as Director
31 January 2023
Resigned Ross, Cathryn Elizabeth as Director
13 July 2022
Resigned Roberts, Simon John as Director
13 July 2022
31 August 2021
1 September 2019
Appointed Gait, Mark James as Director
5 March 2019
Appointed Ross, Cathryn Elizabeth as Director
31 August 2018
20 July 2016
Appointed Fell, Shirley Elizabeth as Director
20 July 2016
31 January 2016
Resigned Heald, Graham William as Director
1 September 2015
15 July 2015
Appointed Roberts, Simon John as Director
15 July 2015
18 July 2013
18 July 2013
Resigned Ward, Alison Jane as Director
1 September 2012
1 September 2012
Appointed Heald, Graham William as Director
19 July 2012
Resigned Clark, Graham Ronald as Director
1 April 2011
Appointed Leonard, William as Secretary
31 March 2011
1 September 2010
15 July 2010
15 July 2010
15 July 2010
9 July 2009
9 July 2009
9 July 2009
31 March 2009
30 March 2009
14 March 2006
Appointed Clark, Graham Ronald as Director
1 August 2005
1 August 2005
30 July 2005
Resigned Johnston, Robert, Professor as Director
20 July 2005
Appointed Ward, Alison Jane as Director
30 June 2005
Resigned O'Donovan, Ita Mary, Dr as Director
30 June 2005
15 March 2005
31 December 2004
Resigned Kellett, Sarah as Director
1 June 2004
Appointed Kellett, Sarah as Director
1 December 2002
Appointed Johnston, Robert, Professor as Director
10 October 2002
Appointed O'Donovan, Ita Mary, Dr as Director
10 October 2002
18 May 2002
25 October 2001
28 June 2001
28 June 2001
28 June 2001
28 June 2001
28 June 2001
28 June 2001
3 April 2001
3 February 2000
26 November 1999
7 September 1999
1 January 1999
20 October 1998
1 January 1998
1 January 1998
1 October 1997
11 February 1997
11 February 1997
11 February 1997
11 February 1997
Ownership 0 active
People and entities with significant control, from the Companies House PSC register
The company has declared that it has no person with significant control.
Holdings 1
Companies where Institute of Customer Service is registered as a person with significant control
Owns 75–100% of shares
Active
Financials
Balance sheet as at 31 March 2026 · full accounts
- Net Assets
- £324,111
- Cash
- £5,636,013
- Profit Before Tax
- (£167,354)
- Debt Ratio
- 96%
- Current Ratio
- 1.9x
Trend
Net Assets
Balance sheet detail
| 2026 | 2025 | 2024 | 2023 | 2022 | 2021 | |
|---|---|---|---|---|---|---|
| Fixed Assets | £146,673 | £176,050 | £201,161 | £226,630 | £98,185 | £203,389 |
| Current Assets | £7,335,289 | £7,110,129 | £7,436,673 | £6,931,290 | £7,459,643 | £6,814,532 |
| Debtors | £1,699,276 | £1,688,376 | £1,428,974 | £1,253,819 | £1,430,429 | £1,220,615 |
| Cash | £5,636,013 | £5,421,753 | £6,007,699 | £5,677,471 | £6,029,214 | £3,556,701 |
| Creditors (< 1 year) | £3,809,008 | £3,499,774 | £3,299,611 | £3,342,036 | £3,282,149 | £3,134,217 |
| Creditors (> 1 year) | £3,328,843 | £3,229,395 | £3,253,717 | £2,910,921 | £3,087,636 | £2,964,253 |
| Net Current Assets | £3,526,281 | £3,610,355 | £4,137,062 | £3,589,254 | £4,177,494 | £3,680,315 |
| Net Assets | £324,111 | £542,010 | £1,074,506 | £899,963 | £1,148,043 | £919,451 |
| Turnover | £5,232,998 | £3,788,761 | ||||
| Admin Expenses | £5,963,648 | £6,022,146 | £5,342,185 | £5,389,657 | £4,980,086 | £4,269,056 |
| Staff Costs | £2,675,406 | |||||
| Operating Profit | £252,912 | (£369,428) | ||||
| Profit Before Tax | (£167,354) | (£483,151) | £215,113 | £241,858 | £230,416 | £20,767 |
| Tax | £50,545 | £49,345 | £40,570 | £6,222 | £1,824 | £8,511 |
| Profit for Period | (£217,899) | (£532,496) | £174,543 | (£248,080) | £228,592 | £12,256 |
What Institute Of Customer Service say about themselves
“The independent professional membership body for customer service, driving business performance through service excellence”
Filings 155
| Date | Description | Made Up To | Pages | |
|---|---|---|---|---|
| 4 September 2026 | Appointment of a director | |||
| 23 July 2026 | Full accounts | 31 March 2026 | ||
| 17 July 2026 | Termination of appointment of a director | |||
| 1 July 2026 | Termination of appointment of a director | |||
| 19 February 2026 | Confirmation statement with no updates | 11 February 2026 |
Some other companies at this address
Other companies in this industry
By trade and location
Explore the largest companies
Need accounts figures, ownership or websites for thousands of companies? Bulk data & API →