Phoenix Customer Care Limited

Active03315193 Private limited company

What Phoenix Customer Care say about themselves

“Phoenix Life is part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities.”

— from phoenixlife.co.uk

Incorporated: 7 February 1997 (29 years)
Previously known as: Britannic Limited (until 18 December 2006)
Britannic Number 1 Limited (until 1 September 2004)
Britannic Quest Trustees Limited (until 21 July 2003)
Earlier: Pinco 901 Limited
Industry: Other business support service activities n.e.c. (82990)
Directors: Gillian Mckay Bellshaw
Jenny Isobel Holt
Owned by: Impala Holdings Limited
Accounts type: Audit exemption subsidiary
Region: West Midlands
Address: 10 Brindleyplace
Birmingham
B1 2JB

Website & contact details

Website: phoenixlife.co.uk

Filing status

Accounts due: 30 September 2027
Last accounts: 31 December 2025
Conf. stmt due: 7 May 2027
Last conf. stmt: 23 April 2026

Officers 3 active

Officer details are public data from the Companies House register.

Bellshaw, Gillian Mckay

Director · Appointed 26 June 2026

Also at Pearl Customer Care Limited

Scottish

Born July 1971 (55)

Holt, Jenny Isobel

Director · Appointed 6 December 2024

Also at Phoenix Wealth Trustee Services Limited, Phoenix Pensions Trustee Services Limited, Phoenix Pension Scheme (Trustees) Limited · more companies

British

Born June 1977 (49)

Pearl Group Secretariat Services Limited

Corporate Secretary · Appointed 1 September 2006

Also at Standard Life Group Limited, Phoenix Pensions Trustee Services Limited, PGMS (Glasgow) Limited · more companies

Officer history (34 former)

26 June 2026

Appointed Bellshaw, Gillian Mckay as Director

26 June 2026

Resigned Hugh, Neil Mowatt as Director

6 December 2024

Appointed Holt, Jenny Isobel as Director

6 December 2024

Resigned Buckle, Samantha Rose as Director

1 October 2021

Appointed Buckle, Samantha Rose as Director

30 September 2021

Resigned Woollett, David Nicholas as Director

26 September 2019

Appointed Hugh, Neil Mowatt as Director

1 September 2019

Resigned Guest, Andrew Brian as Director

11 March 2018

Appointed Woollett, David Nicholas as Director

11 March 2018

Resigned Mcinnes, Susan Davidson as Director

25 February 2010

Appointed Mcinnes, Susan Davidson as Director

23 December 2009

Resigned Huntley, David Charles as Director

28 September 2009

Resigned Eaton, Michael John as Director

27 November 2008

Resigned Walton, Adam James as Director

27 November 2008

Appointed Guest, Andrew Brian as Director

1 October 2008

Appointed Eaton, Michael John as Director

1 October 2008

Appointed Huntley, David Charles as Director

30 September 2008

Resigned Singleton, Graham Lloyd as Director

1 May 2008

Appointed Singleton, Graham Lloyd as Director

1 May 2008

Resigned Stewart, Gavin Macneill as Director

7 February 2007

Resigned Meehan, Brendan Joseph as Director

7 February 2007

Appointed Walton, Adam James as Director

7 February 2007

Appointed Stewart, Gavin Macneill as Director

7 February 2007

Resigned Downing, Wadham St John as Director

1 September 2006

Appointed Pearl Group Secretariat Services Limited as Corporate Secretary

1 September 2006

Resigned Griffin-Smith, Philip Bernard as Secretary

31 December 2005

Resigned Brown, Bernard George as Director

31 December 2005

Appointed Meehan, Brendan Joseph as Director

31 December 2005

Resigned Singleton, Graham Lloyd as Director

31 December 2005

Appointed Downing, Wadham St John as Director

1 November 2004

Appointed Griffin-Smith, Philip Bernard as Secretary

31 October 2004

Resigned East, Anna as Secretary

25 August 2004

Appointed Singleton, Graham Lloyd as Director

25 August 2004

Appointed East, Anna as Secretary

25 August 2004

Resigned Griffin-Smith, Philip Bernard as Secretary

25 August 2004

Resigned East, Anna as Director

25 August 2004

Appointed Brown, Bernard George as Director

18 July 2003

Resigned East, Anna as Secretary

18 July 2003

Appointed Griffin-Smith, Philip Bernard as Secretary

18 July 2003

Appointed East, Anna as Director

18 July 2003

Resigned Holland, Paul Kenneth as Director

18 July 2003

Resigned Cottam, Harold, Managing Director as Director

28 April 2003

Resigned Tremaine, Robin Thomas as Director

31 January 2003

Resigned Portman, Bryan Henry as Director

31 January 2003

Resigned Wright, Nicholas Anthony as Director

1 January 2002

Appointed Cottam, Harold, Managing Director as Director

31 December 2001

Resigned Shaw, Brian Hamilton as Director

17 July 2001

Appointed Wright, Nicholas Anthony as Director

17 July 2001

Resigned Greaves, Beverley Judith as Director

28 June 2001

Appointed Portman, Bryan Henry as Director

31 December 2000

Resigned Cassoni, Maria Luisa as Director

23 February 2000

Appointed East, Anna as Secretary

23 February 2000

Resigned White, Gillian Maryjoy as Secretary

28 April 1999

Appointed Tremaine, Robin Thomas as Director

11 November 1998

Resigned Pett, David John as Director

13 August 1998

Appointed Greaves, Beverley Judith as Director

13 August 1998

Resigned Scott, Ruth Mary as Director

15 June 1998

Resigned Barnes, David as Director

15 June 1998

Appointed Cassoni, Maria Luisa as Director

20 June 1997

Appointed Scott, Ruth Mary as Director

20 June 1997

Resigned Hendry, Robert as Director

16 April 1997

Appointed Holland, Paul Kenneth as Director

16 April 1997

Appointed Shaw, Brian Hamilton as Director

16 April 1997

Appointed Hendry, Robert as Director

16 April 1997

Appointed Pett, David John as Director

16 April 1997

Appointed Barnes, David as Director

16 April 1997

Resigned Pinsent Masons Director Limited as Corporate Nominee Director

18 March 1997

Appointed White, Gillian Maryjoy as Secretary

18 March 1997

Resigned Pinsent Masons Secretarial Limited as Corporate Nominee Secretary

7 February 1997

Appointed Pinsent Masons Secretarial Limited as Corporate Nominee Secretary

7 February 1997

Appointed Pinsent Masons Director Limited as Corporate Nominee Director

Ownership 1 active

People and entities with significant control, from the Companies House PSC register

Impala Holdings Limited

Corporate entity · Notified 6 April 2016

Owns 75–100% of shares

Holds 75–100% of voting rights

Right to appoint and remove directors

Limited By Shares

Reg. no. 06306909

Group structure 60 shown

Ownership group derived from the Companies House PSC register

Standard Life PLC

Phoenix Life CA Holdings Limited Owns 75–100% of shares

PGH CA Limited Owns 75–100% of shares

Laurtrust Limited Owns 75–100% of shares

Phoenix Group CA Services Limited Owns 75–100% of shares

Phoenix Life CA Limited Owns 75–100% of shares

Barnwood Properties Limited Owns 75–100% of shares

Phoenix Life Holdings Limited Owns 75–100% of shares

Abbey Life Assurance Company Limited Owns 75–100% of shares

Abbey Life Trustee Services Limited Owns 75–100% of shares

Future Growth Capital (Holdings) Limited Owns 25–50% of shares

Future Growth Capital Limited Owns 75–100% of shares

Impala Holdings Limited Owns 75–100% of shares

BA (Furbs) Limited DissolvedOwns 75–100% of shares

Britannic Group Services Limited Owns 75–100% of shares

Pearl Group Holdings (No. 1) Limited Owns 75–100% of shares

Pearl Group Secretariat Services Limited Owns 75–100% of shares

Pearl Life Holdings Limited Owns 75–100% of shares

Pearl RLG Limited Owns 75–100% of shares

Phoenix Customer Care Limited This company Owns 75–100% of shares

Phoenix Group Management Services Limited Owns 75–100% of shares

Standard Life Group Limited Owns 75–100% of shares

Pearl Group Holdings (No. 2) Limited Owns 75–100% of shares

Pearl (Covent Garden) Limited Owns 75–100% of shares

Pearl (Moor House) Limited Owns 75–100% of shares

Pearl Assurance Group Holdings Limited Owns 75–100% of shares

Pearl Group Services Limited Owns 75–100% of shares

Pearl MP Birmingham Limited Owns 75–100% of shares

PGS 2 Limited Owns 75–100% of shares

Phoenix Group Management Ltd Owns 75–100% of shares

Phoenix Life Assurance Limited Owns 75–100% of shares

SL (No.1) Limited Owns 75–100% of shares

Phoenix Group Holdings Limited Owns 75–100% of shares

Phoenix Real Estate Management GP Limited Owns 75–100% of shares

Reassure Group Limited Owns 75–100% of shares

Reassure Life Limited Owns 75–100% of shares

Reassure Life Pension Trustees Limited Owns 75–100% of shares

Reassure Midco Limited Owns 75–100% of shares

BL Telford Limited Owns 75–100% of shares

Erip General Partner Limited Owns 75–100% of shares

G Life H Limited Owns 75–100% of shares

NM Life Trustees Limited Owns 75–100% of shares

NM Pensions Limited Owns 75–100% of shares

Reassure FSH UK Limited Owns 75–100% of shares

Reassure Limited Owns 75–100% of shares

Reassure Pension Trustees Limited Owns 75–100% of shares

Reassure Two Limited Owns 75–100% of shares

Reassure UK Life Assurance Company Limited Owns 75–100% of shares

And 2 more

Standard Life International Designated Activity Company Owns more than 25% of shares

Standard Life PRT Solutions (GP) Limited Owns 75–100% of shares

Standard Life PRT Solutions (Holding) Limited Owns 75–100% of shares

Standard Life PRT Solutions Limited Owns 75–100% of shares

Iceni Nominees (No. 2) Limited Owns 75–100% of shares

Inhoco 3107 Limited Owns 75–100% of shares

Select Japan (GK Holdings UK) Limited Owns 50–75% of shares (as a trust)

SL (Newco) Limited Proposed for strike-offOwns 75–100% of shares

Slacom (No.8) Limited Proposed for strike-offOwns 75–100% of shares

Standard Life Investments UK PDF Investment LP Part right to 25–50% of surplus assets

Standard Life Property Company Limited Proposed for strike-offOwns 75–100% of shares

Welbrent Property Investment Company Limited Owns 75–100% of shares

Filings

Recent filings only. See the full history on Companies House

Date	Description	Made Up To	Pages
3 November 2026	Accounts filing
3 November 2026	Audit exemption subsidiary accounts	31 December 2025
14 July 2026	Appointment of a director		2
30 June 2026	Other filing		1
30 June 2026	Other filing		3